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Provider FAQs

How do I become a DeltaVision® provider?

If you would like to join the DeltaVision® panel of providers, you will need to complete our credentialing process. We also require all participating providers to complete an application and sign a provider agreement. The entire process usually takes one to three months. To start the application process, send an email to

Click here to view Questions and Answers regarding the next generation Vision SELECT PLUS FEE SCHEDULE.

Does DeltaVision® accept all provider types?

The DeltaVision® panel includes optometrists, ophthalmologists and opticians. We accept both private practice providers and those affiliated with retail locations.

How often will I be reimbursed?

DeltaVision® reimburses providers weekly. You can check the status of a claim payment at any time through the Provider Resources section.

How often will I be recredentialed?

DeltaVision® recredentials providers at least every 36 months in accordance with National Committee for Quality Assurance (NCQA) guidelines. Random audits are conducted periodically, as well. We will supply you with a recredentialing application when it is time for this process.

What are my responsibilities as a DeltaVision® network provider?

By joining our network, you agree to accept our terms and conditions when providing services to patients covered by a DeltaVision® plan. This includes providing a comprehensive eye exam according to our guidelines, accepting payment according to the plan’s co-payments and filing the claim on the member's behalf. To review the DeltaVision® provider manual, log in to you online account and click on the “Resources” tab.

How do I identify a DeltaVision® member?

DeltaVision® members will be given ID cards. Members do not have to present ID cards for services, but they should tell you if they are DeltaVision® members.

How do I verify a DeltaVision® member’s eligibility?

You can verify eligibility for a member through your online account. Just log in to your account and enter the member’s name, identification number and date of birth.

How can I reach a provider relations representative?

You may contact a provider relations representative by calling (877) 488-5130 or emailing

How can I reach customer service?

DeltaVision® customer service representatives are available Monday through Friday from 7 a.m. until 5 p.m. Central Time. You can reach them by phone at (877) 488-5130, or by email at

Will my patients be required to pay a co-pay when they visit?

Yes, DeltaVision® members will need to pay a co-pay when they visit a network provider. You can verify eligibility and the co-payment amount for a member by logging in to Provider Resources and entering the member’s name, ID number and date of birth.

Where should I send claims for DeltaVision® patients?

You may submit claims electronically by logging in to your account. You may also mail member claims. 

For in-network claims, mail to: 
c/o Advantica Administrative Services, Inc. 
PO Box 981607 
El Paso, TX 79998

For out-of-network claims, mail to: 
c/o Advantica Administrative Services, Inc. 
PO Box 8510 
St. Louis, MO 63126

Is the DeltaVision® frequency limitation based on date of service, or by group contract year?

Frequencies are based on the group’s contract period. For example, if a member of a group with a frequency limitation of 12 months and a contract year starting January 1, purchases a pair of frames on January 15, he or she will not be eligible for benefits for new frames until January 1 of the next year.

How is the DeltaVision® plan insured and administered?

*DeltaVision® is underwritten by Advantica Insurance Company. DeltaVision® is administered by Delta Dental of Missouri and Advantica Administrative Services, Inc. (Advantica®). Advantica® and Advantica Insurance Company trade names and marks are owned by Delta Dental of Missouri and are not sponsored or endorsed by the Delta Dental Plans Association. Delta Dental is a registered trademark of the Delta Dental Plans Association.